Order and Delivery

Updated: 14/01/2025

At Lentzy, we are committed to ensuring a smooth ordering and delivery experience. Please review our policy below for details on how we handle your orders and deliveries.

Placing an Order
Orders can be placed directly through our website.
Once your order is confirmed, you will receive an order confirmation email.
Please ensure your shipping and contact information is accurate to avoid delays.

Processing Time
Orders are typically processed within 2-3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options
We offer various shipping methods at checkout to suit your needs.
Delivery times depend on your location and the chosen shipping method.

Delivery Times
Standard UK Delivery: 3-5 business days.
Express UK Delivery: 1-2 business days.
International Shipping: Delivery times vary by destination and will be provided at checkout.

Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Free standard shipping is available on orders over [Insert Amount] (UK only).

Order Tracking
Once your order is dispatched, you will receive a tracking number via email.
Use this tracking number to monitor your delivery status.

Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information or absence, the courier may leave a card with instructions for rescheduling or collection.
If the package is returned to us, we may charge additional fees for redelivery.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours at Info@lentzy.co.uk.
Provide your order number and photos of the damage (if applicable) to assist with a resolution.

Delays
Delivery times are estimates and may be affected by unforeseen circumstances such as courier delays or weather conditions.
We are not liable for delays caused by external factors.

Contact Us
If you have any questions or concerns about your order or delivery, please email us at:
Info@lentzy.co.uk

We’re here to ensure your shopping experience is seamless!